Need a hand?
We're a small team. Here are the fastest paths to an answer — ranked by how quickly you'll get unblocked.
Open a tenant. Click around.
Every signup gets seed data — sample tasks, vendors, units, documents — so you can poke at every panel without configuring anything. Most things are clearer in the UI than in writing.
Where things actually live.
Three things that surprise most first-time users.
Settings is in the avatar menu
Notion config, appearance, account profile, and password — all under the avatar in the top-right, not in the sidebar Admin section. Admin in the sidebar is for managing other users.
Keyboard shortcuts use ↑/↓ + F2
In the Tasks panel, ↑/↓ moves between rows (the peek drawer follows automatically) and F2 opens the full editor. Ctrl+K is the command palette. Hit ? anywhere for the full overlay.
Modules are off by default
Admin → Modules controls which solutions show in the sidebar for each user. New tenants get a starter set; toggle on more as your team needs them.
When you'd rather just ask.
All paying customers get email support. Pro tier responds within 24 hours; Enterprise within 4 hours.
Email support
Send us your question with a screenshot if helpful. We answer in plain English with the actual fix, not a ticket number.
Book a call
For evaluation, security review, or onboarding planning — book a 30-minute call with the team. Real engineers, no SDR routing.
The deepest writeups, in one place.
A full per-module documentation site is on the way. In the meantime, these pages are the most detailed writeups we've published — closer to docs than marketing.
Automation engine →
How the rule engine actually works: trigger → optional condition → action with a per-rule Dry Run preview. Written for engineers configuring rules.
Traceability matrix →
Requirement → spec → test → release. How to wire it for ISO 13485 audit prep.
Security architecture →
Encryption-at-rest, JWT revocation, TOTP 2FA, audit logs, the May 2026 third-party audit. The full posture, no NDA.
Multi-tenant model →
Row-level isolation, the Control Plane, ON DELETE CASCADE on cancellation. The architecture buyers actually evaluate.
Pricing FAQ →
Tier switching, self-host, data export on cancellation, non-profit pricing. The tier-shape questions we keep getting.
Changelog →
What we shipped recently, with context. Roadmap items at the bottom show what's coming.
Email us. We answer.
support@azorasolutions.com — 24h response on Pro, 4h on Enterprise.