Terms of Service

Last updated: October 4, 2026

1. Agreement to Terms

By accessing or using Azora Solutions ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. The Service is provided by Azora Optical Solutions Inc. ("we", "us", "our").

2. Description of Service

Azora Solutions is web-based and desktop software that connects project management, people, operations, quality records and approvals. The Service includes task management, document control, sprint planning, reporting, and related tools across its connected solutions.

3. Account Registration

Access to a provisioned tenant requires a user account. During open beta, tenant access is sales-provisioned; users receive credentials or an invitation to set them. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with the proper functioning of the Service
• Upload malicious code, viruses, or harmful content
• Use automated tools to scrape or extract data from the Service (the Public API is the supported integration point)
• Impersonate another user or misrepresent your identity

5. Your Data

You retain ownership of all content you create within the Service (tasks, projects, documents, etc.). We do not claim ownership of your data. You grant us a limited license to store, process, and display your content solely for the purpose of providing the Service.

You can export your workspace records at any time from the admin area. That export covers operational and compliance records; it does not include HR records, clinical study records or uploaded files, and there is no import or restore path. On termination we deactivate the account and revoke access; records are retained rather than erased, so that audit trails stay intact. To request erasure of your data, contact us and we will confirm what can be erased and what is retained.

6. Service Availability

We aim to provide reliable, continuous access to the Service. However, we do not guarantee uninterrupted availability. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control. Customers with a separately executed SLA receive only the availability commitments stated in that agreement.

7. Pricing and Payment

Pricing and current availability are displayed on our pricing page. During open beta, sales-provisioned access is currently offered without a subscription charge. Beta access, future trials, and other promotional access may be modified or discontinued at our discretion. Any paid subscription renews according to its applicable order or checkout terms; we reserve the right to change published prices with 30 days' notice.

8. Termination

Either party may terminate this agreement at any time. You may request account or tenant termination through available platform settings or by contacting us. We may suspend or terminate accounts that violate these terms. Termination deactivates access; it does not automatically erase retained records. Data erasure requests are assessed as described in Section 5 and our Privacy Policy, including applicable retention obligations.

9. Limitation of Liability

To the maximum extent permitted by law, Azora Optical Solutions Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will meet your specific requirements or that it will be error-free. Quality, document-control and e-signature features support but do not guarantee a successful audit or regulatory outcome; you remain responsible for your own quality system implementation.

11. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via the platform or email. Continued use of the Service after changes constitutes acceptance of the revised terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Azora Optical Solutions Inc. is incorporated.

13. Contact

For questions about these terms, contact us at:
info@azorasolutions.com
Azora Optical Solutions Inc.