Ticket tracking, RMA management, and field service reports — for when your product is in customers' hands.
Track customer issues from first contact to resolution. Full RMA lifecycle with unit traceability — connect support tickets to the exact units and lots that shipped.
Six modules for managing customer relationships after your product ships — all linked to your quality and engineering data.
Multi-channel ticket inbox with priority levels, assignment routing, and response time tracking. Built-in templates for common issue types.
Full return merchandise authorization workflow. Create RMAs, generate shipping labels, track returns, log inspection results, and process replacements.
Digital field service forms for on-site visits. Capture findings, parts used, and time spent. Automatic upload with photo and signature support.
Define SLAs per customer tier or issue priority. Visual countdown timers, breach alerts, and SLA compliance reporting for management review.
Self-service portal for customers to submit tickets, check RMA status, and access knowledge base articles. Reduces support volume by 30%.
Customer complaints automatically feed into Azora QMS complaint handling. Trending issues trigger CAPA creation. Full closed-loop quality.
Generic helpdesk tools don't know about serial numbers, RMAs, or FDA complaint requirements.
Every ticket is linked to a unit serial number and its full genealogy. Know exactly which batch, components, and firmware version the customer has.
FDA requires complaint tracking for medical devices. Azora Support captures all required fields and feeds directly into your QMS — no manual re-entry.
Support data flows into engineering. Recurring issues automatically create CAPAs. Product improvements are tracked from customer complaint to fix deployment.
or $12/user/mo billed annually
Or get Azora Support + 7 other products for $49/user/mo with the Platform Bundle
Join the WaitlistJoin the waitlist for Azora Support. Built for companies that ship physical products.