Tickets, linked to your bugs.
Customer ticketing, SLA tracking, field service report logging, knowledge-base linking. The support tool that knows about the bug your customer is reporting because the bug already lives in the same database.
Customer-facing work, in the engineering DB.
Zendesk doesn't know about your sprint. Azora Support knows because Support and Project Management share the bugs table. Reports become bug tickets become sprint commitments — same database, no sync jobs.
Ticketing
Email + form intake. Per-customer ticket history. Auto-assign by category or product.
SLA tracking
Response + resolution SLAs per tier. Escalation rules. Surface at-risk tickets on the dashboard.
Bug linkage
One-click promote ticket → bug → sprint commitment. Bidirectional — the bug page shows all tickets reporting it.
Field service reports
Log onsite visits with technician, customer, service date, hours, and outcome. Linked back to the customer's tickets.
Knowledge base
Public articles linked to tickets. Categorize by product, search by keyword, embed in ticket replies.
Customer profiles
Full customer history: tickets, units owned, contracts, calls. Single pane.
"When a customer reports an issue, I can see if engineering has already shipped a fix in this week's release. That conversation used to take a Slack thread. Now it takes a glance."
Emma · Customer Success at Azora Optical Solutions — the team that built Azora1 DB
Tickets + bugs + units in one place
4h
SLA on Enterprise tier
100%
Tickets traceable to bugs
Connect your support to your engineering.
Trial seeds sample tickets, customer profiles, and a connected bug-and-fix history to explore.