Support

Tickets, linked to your bugs.

Customer ticketing, SLA tracking, field service report logging, knowledge-base linking. The support tool that knows about the bug your customer is reporting because the bug already lives in the same database.

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Read-only demo · no signup · realistic seeded records

Support panel showing customer tickets with SLA status, linked bug, and customer history
Azora interface with sample data. Demo contents may differ.

What's in Support

Customer-facing work, in the engineering DB.

Zendesk doesn't know about your sprint. Azora Support knows because Support and Project Management share the bugs table. Reports become bug tickets become sprint commitments — same database, no sync jobs.

01

Ticketing

Email + form intake. Per-customer ticket history. Auto-assign by category or product.

02

SLA tracking

Track ticket status and linked work. Service commitments are agreed separately with each customer.

03

Bug linkage

One-click promote ticket → bug → sprint commitment. Bidirectional — the bug page shows all tickets reporting it.

04

Field service reports

Log onsite visits with technician, customer, service date, hours, and outcome. Linked back to the customer's tickets.

05

Knowledge base

Public articles linked to tickets. Categorize by product, search by keyword, embed in ticket replies.

06

Customer profiles

Full customer history: tickets, units owned, contracts, calls. Single pane.

Connected workflow

Support works better when the context travels with it.

Azora brings project work, quality, people, suppliers, units and documents into one platform. Review the records and relationships your process needs.

  1. 01
    Ticketing

    Email + form intake. Per-customer ticket history. Auto-assign by category or product.

  2. 02
    SLA tracking

    Track ticket status and linked work. Service commitments are agreed separately with each customer.

  3. 03
    Bug linkage

    One-click promote ticket → bug → sprint commitment. Bidirectional — the bug page shows all tickets reporting it.

  4. 04
    Field service reports

    Log onsite visits with technician, customer, service date, hours, and outcome. Linked back to the customer's tickets.

“When a customer reports an issue, I can see if engineering has already shipped a fix in this week's release. That conversation used to take a Slack thread. Now it takes a glance.”
Emma · Customer Success at Azora Solutions — the team that built Azora
1 DBTickets + bugs + units in one place
SLAAvailable as an enterprise service
LinkedTickets can link to bugs
One connected platformDiscuss the plan and rollout that fit your team.

Review the current platform offering and talk through your team size, configuration and onboarding needs. View platform pricing.

See it before you talk to sales

Connect your support to your engineering.

The demo tenant seeds sample tickets, customer profiles, and a connected bug-and-fix history to explore.

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