01
Ticketing
Email + form intake. Per-customer ticket history. Auto-assign by category or product.
Support
Tickets, linked to your bugs.
Customer ticketing, SLA tracking, field service report logging, knowledge-base linking. The support tool that knows about the bug your customer is reporting because the bug already lives in the same database.
Read-only demo · no signup · realistic seeded records
What's in Support
Customer-facing work, in the engineering DB.
Zendesk doesn't know about your sprint. Azora Support knows because Support and Project Management share the bugs table. Reports become bug tickets become sprint commitments — same database, no sync jobs.
02
SLA tracking
Response + resolution SLAs per tier. Escalation rules. Surface at-risk tickets on the dashboard.
03
Bug linkage
One-click promote ticket → bug → sprint commitment. Bidirectional — the bug page shows all tickets reporting it.
04
Field service reports
Log onsite visits with technician, customer, service date, hours, and outcome. Linked back to the customer's tickets.
05
Knowledge base
Public articles linked to tickets. Categorize by product, search by keyword, embed in ticket replies.
06
Customer profiles
Full customer history: tickets, units owned, contracts, calls. Single pane.
Connected workflow
Support works better when the context travels with it.
Azora keeps project work, quality evidence, people, suppliers, units, documents, and customer context on one shared operating core—without a sync job between every team.
- 01Ticketing
Email + form intake. Per-customer ticket history. Auto-assign by category or product.
- 02SLA tracking
Response + resolution SLAs per tier. Escalation rules. Surface at-risk tickets on the dashboard.
- 03Bug linkage
One-click promote ticket → bug → sprint commitment. Bidirectional — the bug page shows all tickets reporting it.
- 04Field service reports
Log onsite visits with technician, customer, service date, hours, and outcome. Linked back to the customer's tickets.
“When a customer reports an issue, I can see if engineering has already shipped a fix in this week's release. That conversation used to take a Slack thread. Now it takes a glance.”
1 DBTickets + bugs + units in one place
SLAAvailable as an enterprise service
100%Tickets traceable to bugs
Open beta nowFree, demo-first, and sales-provisioned within 24 hours.
At GA: one plan, every module—$29/paid editor/month annually or $35 monthly, 30-day full-feature trial, unlimited free read-only viewers, and a 5-editor minimum. Open-beta design partners lock $20/editor/month annually for 24 months from GA.
See it before you talk to sales
Connect your support to your engineering.
The demo tenant seeds sample tickets, customer profiles, and a connected bug-and-fix history to explore.